Carolinas Medical Center has procedures in place to assist patients who face difficulty in paying for healthcare services, due to an absence of medical insurance coverage, or due to medical coverage which provides only minimal benefits.

Summary of Charity Care Policy

CMC has a policy of extending charity care adjustments to patients who qualify as being medically indigent, subject to the following limitations:

• Patient balances cannot be adjusted for elective or cosmetic procedures.
• Patient balances cannot be adjusted for patients who have an existing bad debt status with CMC or its affiliates.
• CMC utilizes Federal Poverty Guidelines in evaluating medical indigence.
• CMC will request documentation to verify patient income and asset information.
• Across-the-board waivers of certain co-payments and deductibles are not allowed, in order to honor existing contracts with government and managed care payers.
• Patients who own real estate with an equity value exceeding $50,000 are not eligible for consideration.

Read a more detailed summary of related procedures. If you would like information on how to receive consideration for charity care, please contact Customer Service at 704-512-7000.